Shipping policy

Thank you for shopping with us! We’re proud to serve our customers across the United States and work hard to get your order to you as quickly and safely as possible.

Free shipping on any orders over  $350.00

Shipping Methods

We ship orders using USPS, UPS, or FedEx, depending on the size, weight, and destination of your package. Shipping carrier selection is at our discretion to ensure the best delivery service.

Processing Time

Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays). During sales, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Locations

At this time, we only ship within the United States. We do not offer international shipping.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking can be viewed directly through the carrier’s website (USPS, UPS, or FedEx).

Delivery Time

Delivery times vary based on your location and the shipping carrier selected. Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, or carrier delays beyond our control.

Lost or Delayed Packages

Once a package has been shipped and handed over to the carrier, we are not responsible for delays, lost, or stolen packages. If an issue arises, please contact the shipping carrier directly using your tracking number.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or undelivered due to incorrect or incomplete addresses.

If you have any questions about shipping, feel free to reach out—we’re always happy to help 🤠

Local Pickup

We’re happy to offer local in-store pickup at the following locations:

Mosheim Location
7960 West Andrew Johnson Hwy
Mosheim, TN 37818

Pigeon Forge Location
2646 Teaster Lane
Pigeon Forge, TN 37863

Local pickup orders are typically ready within 1–2 business days after your order is placed. You will receive an email notification when your order is ready for pickup.

Please bring your order confirmation email and a valid photo ID when picking up your order. Orders must be picked up during normal store hours.

If an order is not picked up within 7 days, it may be canceled and refunded at our discretion.  As always, please reach out to us if you have any questions!